Brand Identity

The word “brand” is used pretty loosely these days. For example, people might use the word “brand” to talk about logos, though a logo is just one part of a brand. It’s a symbol that represents a deeper emotional tie.

Seth Godin has a great definition of brand that addresses this point: “A brand is the set of expectations, memories, stories and relationships that, taken together, account for a consumer’s decision to choose one product or service over another.”

A logo, packaging, typography, and personality all represent a brand, along with customer service, price, product quality, and corporate responsibility, but a brand is a bit more intangible. It’s emotional, visual, historical, and human. It’s an experience that separates different products and services in a world where quality is often comparable or the same.

What is Brand Identity

Brand identity is the face of a brand. As discussed in the previous section, a brand is an emotional and even philosophical concept, while brand identity is the visual component of a brand that represents those larger ideas.

Brand identity includes logos, typography, colors, packaging, and messaging, and it complements and reinforces the existing reputation of a brand. Brand identity attracts new customers to a brand while making existing customers feel at home. It’s both outward- and inward-facing.

It’s vital that brand identity be consistent. Because it’s representing and reinforcing the emotions of a brand, the message portrayed by brand identity components needs to be clear, and it needs to be the same no matter where it’s displayed.

To manage brand identity, organizations should invest in a brand management system that helps them stay consistent while still having the flexibility and the speed necessary to succeed in today’s market. Components of this system might include a style guide, brand management software, and employee training.